Frequently asked questions

Delivery is free on every order, with no minimum spend. Nothing extra to pay when your parcel arrives.

We pack your order and hand it to the courier within 48 hours of your payment going through.

Delivery then takes 4-9 working days. It can take a little longer to remote areas and during busy periods.

You'll get a tracking number by email as soon as your parcel leaves us. If you can't find it, have a look in your spam folder before writing to us.

Yes, as long as it hasn't shipped. Email us as soon as you can at hello@saymika.com with your order number. If it's already on its way, you're still covered by your right to cancel or by our guarantee.

Email hello@saymika.com with a photo within 7 days of delivery. We'll send a replacement straight away at no cost, or refund you in full if you'd rather.

You have 30 days from delivery to try it. If you're not happy, we refund the whole order.

You don't need to send anything back, not even the opened packaging. And we don't ask why.

Email hello@saymika.com with your order number. We reply within 2 working days and the refund goes back to your original payment method within 5 working days.

Separately from our own guarantee, you have 14 days from delivery to cancel under consumer law. In that case the item goes back to us and the return postage is yours to cover. In most situations our 30-day guarantee works out better for you.

Credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and Shop Pay.

Yes. Every transaction runs over an encrypted SSL connection through Shopify Payments, one of the most widely used systems in the world. We never see or store your card details.

Saymika is a body care brand. We're a small team, and every message that comes in is read by an actual person, not a chatbot.

Email hello@saymika.com. We reply within 2 working days, Monday to Friday.